Frequently Asked Questions
Everything you need to know about our services
How do I schedule a service?
Use our secure online booking form on petcarecheck.top. Select your desired date, time slot, and service type, then provide your pet’s details. After submission, you will receive an email confirmation outlining the next steps.
What areas do you serve?
We operate across Ottawa, ON and nearby neighborhoods within a convenient travel radius. Please enter your address during booking or contact us to check availability in your area.
Are your staff trained?
Yes, every member of our team is trained in safe handling techniques and holds certifications in basic pet first aid. We emphasize ongoing education to ensure professional care at every appointment.
Can I request the same walker or sitter each time?
Absolutely. We make every effort to match you with the same caregiver for consistency. Simply note your preference when booking and we will accommodate your request when possible.
What if my pet has special needs?
We welcome pets with dietary restrictions, medication schedules, mobility challenges, or behavioral considerations. Include any relevant instructions during booking or reach out ahead of time so we can plan accordingly.